The Quest for Quality Insurance Company Claims Handling

Risk Management

PUBLISHED ON: September 16, 2014

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If you have a sizeable insurance claim (or even a smaller one but recurring in nature), getting quality and fair claims handling can be elusive.

Over the past years, I have lost count of the number of policyholders (both corporate powerhouses and smaller-sized businesses) who arrive at our firm beside themselves over the coverage position taken by their insurance company come claims time. The refrain is often a familiar one: if my insurance policy does not cover this claim, then what use is it? Underpinning that sentiment is a conviction that the claims position taken by the insurance company defeats the entire purpose of the supposed insurance protection in the first place.