In Search of Consistency in Insurance Claims Handling: Discovery of Insurance Companies’ Files on Reserves and Other Policyholders’ Claims

This article originally appeared in Anderson Kill's Policyholder Advisor (September/October 2007).

Frequently, getting an insurance claim paid becomes a surreal journey into a world of doubt and uncertainty, completely disconnected from the “good hands” and “piece of the rock” you thought you were getting when you paid your premiums. For example, ever get the feeling that you aren’t getting the same treatment as other similarly situated policyholders? The quest for answers to one such vexing concern probably will not cause Leonard Nemoy to produce a new episode of “In Search Of..."—but finding out the answers is not exactly as hard as getting a photo of Bigfoot, either.