All too often, the insurance claims process leaves policyholders feeling that that they have been taken to the cleaners. The process takes too long, is encumbered with round after round of questions and requests for documentation, and often results either in unfounded coverage defenses or lowballed settlement offers. One possible way to preempt this frustration is to use your next renewal to customize the wording of your insurance policies so that they fit your business and work for you when claims arise. Don’t get taken to the cleaners. Go to the tailor instead.