When guests check in to their favorite hotels, they entrust more than just their jewelry, passports and luggage. They also entrust their data. Whether customers are working wirelessly, using the business center or asking the concierge or front desk to receive and transmit data for them electronically, an amazing amount of customer data is fl owing through and off of the premises. Some of it is sensitive, private, and valuable.
The risk of data theft has never been greater. The cunning encompassed by hackers, viruses, spyware, malware, etc. grows exponentially each year. Data security is always in catch-up mode. Nevertheless, the risk of data theft can be minimized through prudent risk management.
This article also appeared in HL: Loss Prevention & Risk Management newsletter (April 2010).