3 Things Attorneys Do That Tick Off Clients


Before your clients decide to jump ship, you need to know whether any of your work habits are getting under their skin. Here, attorneys share the top ways counsel can make their clients see red.

Above all, poor communication really raises the ire of clients.

If a lawyer isn’t speaking with clients in a timely fashion and isn’t giving them all the information they want, clients are going to be unhappy, says Jerry Goldman of Anderson Kill PC. After all, it’s an attorney's job to communicate on behalf of his or her clients — and to effectively communicate with them as well.

“If a client reaches out to you, get back to the client quickly,” Goldman said. “Even if something looks somewhat innocuous to you, let clients know, because it’s their case, not yours.”

Related People

Complex Litigation Attorney | Anderson Kill P.C.
Jerry S. Goldman
New York | Philadelphia